SHIPPING & RETURNS

Shipping Policy

Payment Type and Authorization, We accept the following forms of payment Credit Card, Debit Card, and PayPal. Once you have used your card, there is a lag to your payment reaching the bank and confirmation received by our payment gateway. In most cases, the payments are received well in time but there are instances where there is a downtime on the issuing bank’s server due to maintenance or other technical faults.

Order and Shipping Process, Once you place your order, you will receive a confirmation email. Orders are shipped from our stockroom within 4-5 working days. A confirmation email will be sent once the order is shipped with details of the courier.

Return & Exchange Policy

We want you to love any product that you buy from us. However, due to the nature of our business, we cannot accept returns on products which include (Ingredients, Creams, Lotions, Oils, Serums, Face Wash, Body Wash, Scrubs, and Body Butters) that has been opened. These are non-returnable and non-refundable; all sales are final.

We shall replace a product in case of wrong product was delivered by mistake or as a manufacturing defect which need to be informed to us via email within 3 days of delivery. YUVIV will not be liable to accept a product that has been damaged as a result of shipping transportation.  We have made possible efforts to display accurately the color of the product that appears on YUVIV. However, we cannot guarantee that your monitor's display of any color will be completely accurate.